|Clint back home|
As some of you may recall, my car is a silver Hyundai i20 named Clint. He was named after a chocolate bunny who is still incarcerated in a Queensland fridge. I had hoped that naming my car after that bunny would stir worldwide pressure to get the other Clint out of his icy prison. But so far it hasn't worked. Go here.
Anyway, back to my Clint. Owing to a driver malfunction, Clint's bottom was slightly crunched when he reversed into a Vauxhall Corsa. The upshot was that I had to activate car insurance for the first time in ten years.
You always feel apprehensive about getting insurance companies to keep their promises but in this instance everything went like clockwork.
I contacted my insurance company and spent ten minutes on the telephone talking with Cassy who resides in Glasgow, Scotland. As I attended university in Scotland I had minimal trouble deciphering her thick Scottish brogue.
Last Thursday morning, two days after the accident, I had a phone call from the car repair people based in Wombwell near Barnsley. They asked if it would be okay to pick up my car later that day. I agreed and a couple of hours later a car transporter arrived to take Clint away.
On Friday morning, the car repair people phoned me back to say that the damage had been assessed and work was about to commence. They estimated that the car would be back with me today, a week after being picked up.
This morning we had another phone call from them asking if it was still okay to return Clint today. Then they said he'd be back home an hour later. And so Clint came home, riding proud and silver in the May sunshine aboard the Green Flag car transporter..
The repair is faultless and not only that, the car repair people gave Clint a thorough clean and even blacked his tyres so he looks like new again.
I had to communicate with four employees of the car repair service and they were all pleasant, polite and professional. They kept all of their promises and made the process quite painless. I have been most impressed and I intend to send them a letter of praise - much nicer to write than a letter of complaint. If only all services we tap into were as efficient and professional as this one has been. Marvellous!
|Clint's left buttock - now healed|